Medical Assistant

POSITION SUMMARY:

The Medical Assistant (MA) is a member of the primary care team who provides direct patient care and provider support. The goal is to provide coordinated patient centered clinical support related to visit-level care. The MA facilitates the coordinated planning of office visits via patient and team collaboration, the initial rooming of patients during office visits (including medication reconciliation, risk factor review, and health maintenance review), provider support during office visits, reviews with patient the plan of care, and assists with follow-up as needed. In addition, the MA may also perform in-office testing and clinic services (phlebotomy, EKG, hearing and vision testing, etc.), preparation and maintenance of exam rooms, maintenance of patient records, and other tasks as requested by medical providers.

CORE JOB RESPONSIBILITIES: 

Patient Care

• Pre-visit chart scrub (EMR): Including, but not limited to referrals, reviewing medications, Immunizations, allergies, future and standing lab orders, health maintenance due, and preventive care needs.
• Visit prep: procedures/vaccine prep/foot exam.
• Medication, Immunization, and allergy reconciliation.
• Rooming the patient may happen in person or remote: Including, but not limited to vitals/medical records/reconciling care everywhere with health history (remote rooming is applicable to MA II and MA III only).
• Prepare, administer, and document medications and vaccines.
• Assist with clinical procedures.
• Review provider recommendations and after visit summary (AVS) with patient.
• Patient Communication: AVS, Q&A, results.
• Address to patient encounters via electronic health records.
• Conduct clinical services: Including, but not limited to EKG, pulse oximetry, hearing & vision testing, collect and/or process lab specimens, spirometer, venipuncture.
• Schedule patient appointments, coordination of care with appropriate staff (e.g. CHW, PharmD, RNCC, Nutrition) for appointments or tests with specialists.
• Deliver patient care within HRSA services scope and approved locations, encompassing patient homes, community-based sites, and providing home-based care when necessary and in adherence to defined services and safety protocols. Local travel required.

Clinic Operations

• Care of the clinic, maintain cleanliness.
• Supply ordering.
• Room Stocking.
• Sterile Instrument Processing.
• Quality Assurance routine tasks (including but not limited to running controls, checking exp. dates, etc.).

SUPPORTING JOB RESPONSIBILITIES:

• Facilitate access to chart documents as requested by patient following Medical Records workflows.
• May facilitate access to remote patient visits, which may include telephone, video, etc.
• Attend meetings, team huddles and assigned trainings.
• Address in a timely manner, correspondence which includes but is not limited to Outlook, EHR encounters, in-basket, etc.
• Utilize resources to remain informed of organizational communication (i.e. Mosaic Share, organization newsletter, etc.).
• Comply with all policies, procedures, guidelines, and workflows.
• Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.
• Protect individually identifiable health information per HIPAA regulation.
• Proper and timely documentation in EMR.
• Complete all required compliance training within the established timeline.
• Utilize the incident reporting system as needed.

COMPETENCIES:

Accountability:  Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

Adapting to Change:  Accepts and adapts to change in a professionally appropriate and thoughtful manner.  Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Championing Customer Needs:  Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Communicating Effectively:  Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere;

Decision Making/Judgment:  Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work:  Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation:  Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals;  motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes;  persists in achieving goals despite obstacles.

Supporting Mosaic Mission:  Actively supports Mosaic’s mission and values; uses individual skills to add value to the mission; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.

QUALIFICATIONS:

Work Experience:  Please see chart below for Medical Assistant tier requirements.

Education:

High school diploma or GED required. Graduate of an accredited medical assistant program preferred.